Reference

What You Agree To When You Use timunmerah

These terms set out the rules that apply when you open an account, make deposits through DANA, OVO, or GoPay, and access any part of the timunmerah lobby. Access and eligibility depend on local law and are available only where local regulations permit.

Account use conditionsDANA, OVO, GoPay deposit rulesWithdrawal verification stepsAccount suspension conditionsGoverning jurisdiction notice
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timunmerah What You Agree To When You Use timunmerah
ACCOUNT STANDARDS

How We Handle Your Account and Data

Your account data, payment history, and session records are managed according to the practices described here. We keep these consistent so you know what to expect when you log in, make a deposit, or request a change to your account details.

Data Retention

We retain your account data for as long as your account is active and for a period after closure as required by applicable rules. Wallet transaction records — including DANA, OVO, and GoPay deposits — are stored securely and can be accessed through your account history at any time while your account is open.

Cookies and Session Tracking

We use cookies to keep your session active and to remember your account preferences across visits. You can adjust cookie settings through your browser. Disabling certain cookies may affect how the lobby loads and how your wallet payment selections are remembered between sessions.

Account Security

Your account is secured with a personal password and OTP verification sent to your registered mobile number. Never share your login details. If you suspect unauthorised access, contact our support team immediately through live chat so we can lock the account while you verify your identity.

Requesting Account Changes

To update your registered mobile number, wallet details, or account email, submit a request through the support email with a copy of your account ID. Changes to wallet details — such as switching from OVO to GoPay — require additional verification before the new wallet is activated for withdrawals.

Who Handles Your Data

Your account information is handled by the timunmerah operations team. We do not sell account data to third parties. Payment data processed through DANA, OVO, or GoPay is governed by those wallets' own privacy terms in addition to ours. Check each wallet provider's policy directly for their data practices.

Account Closure and Data

You may request account closure at any time through our support channel. Once closed, your account cannot be reopened. We retain transaction and identity records for the minimum period required under applicable rules, after which data is deleted. Pending withdrawals to your registered wallet must be resolved before closure is finalised.

REACH US DIRECTLY

How to Contact Us About These Terms

If any part of these terms is unclear, or if you need to raise a concern about your account, our support team is available to help. Reach us through the channels below — all queries related to terms, account status, wallet payments, or eligibility are handled through these paths.

Live Chat Open the live chat widget from any page on the site. Our team handles account queries, terms clarifications, and wallet issues including DANA, OVO, and GoPay deposit questions. Available around the clock for active account holders.
Email Support Send a detailed message to our support email for written records of terms-related queries, account suspension notices, or requests to close your account. We aim to respond within one business day.
Account Help Page The help section inside your account dashboard covers common terms questions — wallet linking, withdrawal verification steps, and account suspension conditions. Check there first before reaching out; many answers are already documented for your account type.

Your Terms Questions, Answered Directly

These are the questions we hear most often about account conditions, payment rules, and your rights under these terms. Each answer reflects how these terms actually work on the platform — not a general statement.

Yes. Submitting your account registration means you have read and accepted the current version of these terms. If you open your account and then we publish an update, we will notify active account holders. Continuing to use the platform after that notification counts as acceptance of the updated version.

Access depends entirely on local law where you are located. We make the platform available only in eligible regions. Checking whether access is lawful in your area before you open an account is your responsibility. We do not make eligibility determinations on behalf of individual account holders.

If your account is suspended during a review, deposits already processed to your account balance are held. We complete the review before releasing or returning funds. Wallet deposits via DANA, OVO, or GoPay that are in transit at the time of suspension are flagged and resolved once the review outcome is confirmed.

No. Each person may hold only one account. Operating multiple accounts under the same identity — whether linked by device, wallet, or personal details — is a breach of these terms. Accounts found to be duplicates may be suspended and any balance reviewed before a decision on return of funds is made.

Send a written request through our support email with your account ID and registered mobile number. We will confirm your identity and then share the account data we hold for you. Transaction history for DANA, OVO, and GoPay deposits is included. Processing time depends on the volume of data held.

We aim to give reasonable notice of material changes — such as changes to payment conditions or account suspension rules — through an in-platform notice or email to your registered address. Minor updates, such as clarifications, may be published without advance notice. Always check this page for the current version.

Contact our support team via live chat or email and ask to close your account. Any pending withdrawal to your registered wallet — DANA, OVO, or GoPay — must be completed first. Once closure is confirmed, you will not be able to log in or reopen the same account. A new registration would be treated as a separate application.

Common breaches include sharing account access with another person, registering duplicate accounts, providing false identity information during verification, or attempting to exploit a platform error. We review all flagged activity before taking action. If your account is flagged, support will contact you through your registered email address.

Yes. When you deposit or withdraw using DANA, OVO, or GoPay, both our payment terms and those wallets' own service conditions apply. If a wallet transaction fails or is delayed due to the wallet provider's own system, that falls outside our direct control — though our support team can help you trace the transaction reference.

These terms are governed by the laws of the jurisdiction under which the platform operates, to the extent permitted by applicable local law. Where local law in Indonesia requires a different jurisdiction to apply, that requirement takes precedence. For account-level disputes, our first step is always direct resolution through the support channel.

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