Reference

Your Rights and Our Policy Commitments

These terms govern how your account, payment activity, and personal data are handled on timunmerah. Availability depends on local law and is open to you where your region permits access — we keep the language plain so you know exactly where you stand.

Account TermsPrivacy & DataDANA, OVO, GoPay Payment RulesCookie PolicyYour Rights
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timunmerah Your Rights and Our Policy Commitments
POLICY CONTACT PATHS

How to Reach Us About Legal Queries

Live Chat Support Reach our account team directly through the live chat window. If your question involves a specific clause in these terms — a data request, a transaction dispute linked to your DANA or OVO account, or a policy clarification — our team handles these in the same session, not via a separate queue.
Email for Formal Requests For written legal inquiries — including formal data access requests, account closure instructions, or dispute documentation — send your message to our support email. Include your registered account ID and the nature of your request so we can route it to the right team without delay.
In-Account Help Centre The Help Centre inside your account contains the current version of our terms, cookie notice, and privacy policy. It is updated whenever terms change. You can access it from any device — mobile browser or desktop — without logging out or navigating away from your active session.
HOW WE HANDLE DATA

Account Security, Data Practices, and Your Control

Data We Collect

When you register and link a payment method like DANA or GoPay, we collect the identifiers needed to process your transactions and verify your account. This includes your registered mobile number, wallet-linked details, and deposit records. We do not collect payment credentials — your wallet PIN stays inside your own app.

How We Store It

Account and transaction data is stored on servers with encrypted connections. Access is limited to the operational teams responsible for account management and financial reconciliation. We apply access controls so that your information is not reachable by teams with no operational need to view it.

Cookie Usage

We use session cookies to keep your account active across page navigation, and analytics cookies to understand how the lobby is used. You can manage cookie preferences through the settings panel in your account. Disabling analytics cookies does not affect login or payment functionality.

Retention Period

Transaction records linked to your OVO, DANA, or GoPay deposits are kept for as long as your account is active and for a period afterward as required for audit and reconciliation purposes. When retention is no longer required by operational or regulatory standards, the data is deleted from our systems.

Who to Contact for Changes

To request a correction to your account details, ask what data we hold, or request deletion where legally permitted, contact our support team by live chat or email. Include your account ID in the message. We aim to respond to data requests within a reasonable timeframe and will confirm receipt of your request.

Account Security Practices

Login to your timunmerah account uses an OTP sent to your registered number, adding a verification step beyond your password alone. If you receive an OTP you did not request, change your account password immediately and notify support. We do not ask for your wallet PIN or OTP through any support channel.

Common Questions About Our Terms and Your Account Rights

These are the questions we receive most often about how our policies work in practice — from data access rights to how payment disputes are handled. If your question is not here, our support team can walk you through the specific clause that applies to your situation.

Access depends on whether local law in your region permits participation. We do not make a blanket eligibility claim for all regions. Where local law allows it and your account is verified, you can use the platform and link your DANA, OVO, or GoPay wallet to fund your account.

We collect the details needed to create and verify your account — your registered mobile number, the wallet identifier linked to your DANA, OVO, or GoPay account, and your transaction history on the platform. We do not collect your wallet PIN or payment app credentials at any point.

Send a data access request to our support team by email or live chat. Include your account ID in the message so we can locate your records. We will confirm receipt and provide the information within a reasonable period, consistent with our data retention and access obligations.

You can request deletion of your account data where local law permits it. Some records — such as transaction history linked to your DANA or OVO payments — may need to be retained for audit and reconciliation purposes even after a deletion request. We will explain which records are subject to this and for how long.

When you close your account, we retain your transaction and identity records for the period required for financial reconciliation and any applicable compliance review. After that retention period ends, the data is deleted from our active systems. You can ask for confirmation of the timeline when you submit a closure request.

If a deposit via DANA or GoPay does not reflect in your account, contact support with your transaction reference and the timestamp from your wallet app. Our team checks the transaction log against the payment record and resolves confirmed credits to your account balance. Disputes are handled through the support channel, not through the wallet provider directly.

We do not sell your personal information to third parties. We may share data with service providers who process payments — such as the infrastructure behind your DANA or OVO transactions — strictly to the extent needed to complete those transactions. Those providers operate under data agreements with us.

We use session cookies necessary for account functionality and analytics cookies to understand lobby usage. You can disable analytics cookies through your account settings. Session cookies are required for login and payment processing to work correctly — disabling them will interrupt account access.

When we update these terms, we post a notice in the platform before the changes take effect. You can always find the current version in the Help Centre inside your account. If you continue using your account after the notice period, that counts as acceptance of the revised terms.

Change your account password immediately and contact our support team. An unrequested OTP may indicate that someone has attempted to access your account. Our team will check recent login activity on your account and advise on next steps. We will never ask you to share an OTP through any support channel.

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